Shipping pilicy
Australian Shipping
Processing Time:
In-Stock Items: Processed within 1–3 business days (excluding weekends & public holidays).
Pre-Order Items: Ship by the estimated date listed on the product page.
Order Confirmation: You’ll receive a tracking email once shipped.
Shipping Options & Delivery Times
Standard Shipping:
Metro Areas: 3-5 business days
Regional/Rural Areas: 5-10 business days
Carrier: Australia Post Regular Service
Free on orders over $99 AUD
Express Shipping:
Metro Areas: 1-3 business days
Regional/Rural Areas: 3-6 business days
Carrier: Australia Post Express or Sendle Priority
Pre-Order Policy:
Estimated ship date will be clearly displayed on product page
Your card will be charged when you place the order
You'll receive email confirmation with estimated delivery timeline
If delays occur, we'll notify you via email
Cancelations accepted until pre-order items ship
Pre-orders may ship separately from in-stock items
Carrier Policies:
All shipments include tracking numbers
Delivery attempts made Monday-Friday (no weekend delivery)
Signature required for orders over $200 AUD
Undeliverable packages held at local post office for 10 business days
Insurance covers loss/damage up to $500 AUD
Claims must be submitted within 14 days of delivery date
Important Notes:
Processing time: 1-3 business days for in-stock items
Pre-order items ship separately when available
Delivery estimates exclude public holidays
Rural/remote areas may experience additional delays
Customers must provide correct shipping address
Tracking information emailed upon dispatch
Carrier Information:
We ship with trusted carriers:
Australia Post
Sendle
Other reliable couriers
Pre-Order Policy
Payment: Charged at checkout (not when shipped).
Ship Dates: Clearly displayed on each pre-order product.
Delays: If unexpected delays occur, we’ll notify you via email.
Cancellations: Can be requested before the item ships.
Split Shipments: Pre-orders may ship separately from in-stock items.
International Shipping
Processing Time:
1–3 business days (excluding weekends/holidays).
Delivery Time:
7–21 business days (varies by destination & customs).
Shipping Costs:
Calculated at checkout based on weight & location.
Customs & Duties:
Buyer’s responsibility – we don’t cover import fees.
Important Notes
Tracking: Provided via email once shipped.
Address Errors: Double-check your details—we’re not liable for incorrect addresses.
Delivery Delays: Possible due to weather, customs, or courier delays (we’ll help track!).
Need Help? Contact us at info@twistandtassel.com.au for shipping inquiries